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Careers 2018-03-14T10:59:25+00:00

Device Support Engineer

Lowell - Data Center · Full-time · Entry-level

About The Position

Perfecto Mobile is looking for bright and talented people in every position. We believe that a great work environment is vital to the growth of our employees and business as a whole.

Responsibilities

  • Respond to customer escalations and requests for service.
  • Effectively communicate status to customers and internal staff
  • Documentation of trouble resolution through the use of trouble ticketing system
  • Interface with other NOC support teams, both local and remote, to work on standards, resolve issues and implement new hardware and devices into the production environment.
  • Assist with the implementation of new technologies within NOC and lead automation of monitoring administrative tools.
  • Update Mobile device firmware and software.
  • Maintain Mobile device database.
  • Domain migrations.
  • Monitoring and troubleshooting system operations and management. Monitoring Perfecto Mobile cloud and devices.
  • On-Boarding of new systems and devices into Perfecto Mobile, Partners, or customers’ data centers.
  • Troubleshooting Windows and Linux systems as part of Perfecto Mobile’s SaaS solution.
  • Remote management of servers.
  • Troubleshooting global Networking, System, and Mobile device issues.
  • Ticketing and Change Management tools.
  • Device upgrades (Windows, Linux, and Mobile devices).
  • Create and maintain technical documentation

Requirements

Requirements

  • Ability to work nights, weekend, and holidays as needed. Flexible to cover other shifts as needed in a 24X7X365 NOC environment
  • Must be able to work in a team environment and perform routine as well as technical tasks.
  • Excellent customer skills are required.
  • High organizational ability: able to work and follow processes by instructions and methods.
  • Strong analytical, documentation, and communication skills.
  • Experience with trouble ticketing and change management tools.
  • Understanding of basic Windows registry and Windows event log analysis.
  • Managed Service experience
  • Excellent English - written and verbal.
  • Ability to communicate with international colleagues / customers.
  • PC literate – MS Windows, Word, Excel, Outlook
  • Energetic individual who thrives in a high growth, entrepreneurial environment

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