R+V’s brand has always been synonymous with quality and reliability. As the customer experience morphed into one with a digital focus, high-quality user experiences across different mobile devices, browsers and user conditions have become a top strategic direction for the cooperative insurance company.
A major component of R+V’s journey towards digital engagement is the company’s new responsive web portals. Portals such as www.rv24.de provide customers with a direct digital channel to connect to their account and execute transactions. Making sure these web portals work flawlessly on mobile devices and platforms led R+V to implement a quality-first approach to their web portal development using Perfecto.
R+V is using Perfecto’s CQ Lab to test its web portals on various mobile devices and platforms.
- Case Study: R+V’s Digital Journey Puts Quality First (PDF)