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One of America’s largest healthcare organizations, serving nearly 10 million members, expanded its mobile capabilities to meet the demands of consumers who are increasingly in control of their healthcare decisions. The overarching goal with this provider was to use mobile apps and services to improve how its customers book appointments, view medical records, communicate with doctors, make pharmacy orders and more.
But in expanding its mobile app capabilities, the company recognized the need to improve their mobile development and QA process and tackle specific challenges.
The key challenges the healthcare provider needed to overcome were slow release cycles and slow feedback to developers. Testing duration was a real hurdle because the testing process was mostly manual. App updates were simply taking too long relative to the demands of healthcare customers and the mobile market because:
The company concluded that the key area to focus on was to increase automation. It turned to InfoStretch based on its experience in mobile development and QA to lead the automation strategy, along with InfoStretch’s close partner Perfecto to deliver the cloud-based lab.
InfoStretch executed a three-part action plan:
The InfoStretch/Perfecto implementation allowed the company to test apps on real devices under real user environments and automate tests running in parallel on multiple platforms, resulting in significant efficiencies.
Most notably—Operational savings of over $1.3 million in year one from reduced manual testing costs.
Other testing efficiencies resulting from the InfoStretch/Perfecto partnership: