A Guide to Mobile Banking Application Testing

Banking apps are among the top applications that require an extra level of scrutiny when it comes to testing, along with healthcare, telecommunications, and large retail apps. Banking apps contain extremely private and sensitive information about their users and therefore must be protected from bad actors. 

In 2023 alone, 109 U.S. banks were targeted by banking malware, with traditional banking apps remaining the prime target. In fact, 61 percent out of 1,800 malware attacks were against banking apps while emerging fintech and other financial applications were among the other 39 percent targeted.

In this blog, we will explore the importance of mobile banking application testing. We will also delve into some test cases for banking applications in software testing. Read on to learn how to ensure your banking apps are safe and reliable for your users. 

What is Mobile Banking Application Testing?

Mobile banking application testing is a crucial step for financial organizations as it ensures that personal and financial details about their customers remain confidential. To protect from cyberattacks, mobile banking application testing is needed to keep apps secure while simultaneously ensuring a smooth user experience.

Related Reading: 5 Ways Perfecto Enables Financial Services Companies to Succeed In a Mobile-First World

The Importance of Mobile Banking Application Testing

Banking apps need to deliver on a multitude of financial services functions, including transferring money, storing user details, showing available funds, and more. It is therefore crucial to perform mobile banking application testing to ensure security and performance.

Some of the many benefits of mobile banking application testing include:

Protected Sensitive Customer Data

Mobile banking apps are a prime target for cyberattacks. To protect sensitive customer data, mobile banking application testing can help identify and resolve bugs and security lapses in an application, minimizing the potential damage that hackers can do. Mobile banking application testing ensures that security remains intact. 

Enhanced User Experience

Another important component of mobile banking application testing is to ensure an optimal user experience. Because customers are entrusting their most personal financial data to the banking app, they need to know that their balances and transactions are not only secure but are also accurate and easy to access at any given time.

Improved Overall App Performance

Mobile banking apps require a high level of performance—bugs and glitches will not be tolerated due to the sensitive nature of the data. Testing banking apps eliminates bugs and glitches, which not only improves user experience but also enhances the overall quality of the application’s functionality, especially when you test banking apps through real-world user conditions. 

Related Reading: Top 25 American Bank Achieves Global Continuous Testing With Perforce

 

Types of Mobile Banking Application Testing

There are a variety of tests to take into consideration when testing mobile banking apps. These types of testing ensure that the performance, user experience, and security of your apps are up to par. 

Performance Testing

Performance testing is a high priority for mobile banking application testing. Customers need to perform actions like checking their balance, routine transactions, and balance transfers. Image injection to help with the depositing of checks, ATM locator services, card services, and global travel enablement must also be perfected through performance testing. 

Related Reading: Why Mobile Performance Testing is Non-Negotiable

Functional Testing

Functional testing works in tandem with performance testing to ensure the optimal quality of a banking app. For instance, users should only have to click once to perform a transaction. App navigation should be intuitive and easy to understand. Functional testing helps ensure the app is functioning as designed. 

Security Testing

Security testing is important for all applications, but especially for mobile banking application testing. Testing teams should take into account the Open Web Application Security Project to ensure their banking apps are compliant. Security testing protects businesses and users alike. 

Accessibility Testing

Accessibility testing ensures that your banking app is accessible to as many users as possible, including those with visual, physical, or cognitive impairments. Accessibility testing for mobile banking apps should be incorporated into the software development lifecycle along with functional, performance, and other testing types—it should not be an afterthought.

Cross-Browser Compatibility Testing

Because millions of users access mobile banking apps at any given time, financial organizations need to ensure that their apps are compatible with all types of devices and operating systems. Mobile banking application testing must consider iOS and Android devices as well as all platforms, new features, and more. 

Test Cases for Banking Applications In Software Testing

To create high-quality mobile banking apps, financial institutions must deliver on the following test cases for banking applications in software testing:

• Make appointments
• Locate nearby branches/ATMs
• Online deposits
• Voice assistant
• Transactions & payments
• Check deposits
• Global travel enablement
• Card services (lock, activate, unlock)
• Update personal information
• Chatbots
• Register new devices to profile
• Block transactions/capture fraud
• And more

Related Reading: How One Bank Leveraged Perfecto to Accelerate Web & Mobile App Testing

When considering these critical test cases for banking applications in software testing, banks must utilize a testing platform with the following key features:

• Advanced authentication
• Real user conditions
• Image injection
• Geolocation/GPS testing
• Advanced reporting
• Responsive web testing
• Real & virtual devices
• Transactional testing

To create and release the highest quality banking apps, financial institutions must take steps to protect their customers while enabling a seamless and intuitive user experience. By taking these test cases for banking applications in software testing into account early on, they can deliver safe, secure, and user-friendly apps that represent their bank in the best possible light. 

Related Reading: Considerations for Testing Your Customer-Facing Banking Apps

Bottom Line

Perfecto offers banks and financial services firms a unique and intuitive solution to help them succeed in a mobile-first world. There is a reason why 4 out of 5 top banks trust Perfecto to help them test and release the highest quality banking apps. 

Furthermore, over half of the Fortune 500 rely on Perfecto for their mobile and web testing.

When you test your banking apps with Perfecto, you can:

• Test against devices and browsers in the cloud.
• Detect bugs and defects with comprehensive reporting and analytics.
• Scale testing across platforms.
• Accelerate automation.
• And much more!

Experience the power of Perfecto first-hand by signing up for a free 14-day trial today. 

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